FAQs

Frequently Asked Questions

  • Do I need to create an account to place an order?

    No, you can checkout as a guest. However, creating a Dynamites account will enhance your shopping experience. Benefits include: Faster checkout, exclusive offers, order tracking, and history.

  • How do I create an account?

    Desktop: Click on the Account icon → “Create Your Account.” Enter details and register.
    Mobile: Go to menu → Account icon → Enter details and register.

  • What if I forget my password?

    Click “Forgot your password?” in the Account section, enter your email, and follow the reset link.

  • How can I update or edit my address?

    Sign in → Addresses section → Edit, Delete, or Add new address.

  • Where can I view my order history?

    Sign in to your account and open the Dashboard to view your order history.

  • How can I place an order?

    Add items to cart → Shopping Bag → Checkout → Enter details → Payment → Complete Order → Receive confirmation email.

  • Can I place an order by phone?

    Yes, call +92 300 0383683 with SKU and size/color.

  • How can I review my order after placing it?

    You’ll receive an Order Confirmation Email. If not, check spam or contact support at +92 300 0383683.

  • Can I cancel my order?

    Yes, before processing. Once shipped, you’ll receive tracking details and cancellation isn’t possible.

  • What payment options do I have?

    Cash on Delivery (Pakistan only), Visa, MasterCard.

  • Is it safe to use my credit/debit card?

    Yes, payments are processed on a fully encrypted and secure platform.

  • Can billing address differ from shipping?

    Yes, select ‘Use a different billing address’ on checkout.

  • What if my payment fails?

    Verify info, funds, and retry. Refunds of failed payments are usually processed in 7 business days. Contact bank or wecare@dynamites.pk / +92 300 0383683.

  • What is the delivery time?

    7-10 working days. During sales, up to 15 working days.

  • What are delivery charges for international orders?

    Depends on destination and parcel weight, shown at checkout.

  • How do I check delivery status?

    Receive Tracking ID by email → Track on courier’s website.

  • Which couriers do you use?

    DHL, TCS, and others depending on location.

  • Is my personal information secure?

    Yes, protected with SSL encryption.

  • Will I receive online security verification every time?

    Some transactions may require OTP or additional verification.

  • What are cookies and why do they matter?

    Cookies store preferences and enhance your shopping experience. You can clear them anytime in browser settings.

  • Can I exchange my order?

    No exchanges for international orders. Contact support if incorrect or damaged items were received.

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allchannellogos-12mar2019